Chat & FAQ Stats & Review (2026)

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.

• ✓ Add chat to your store with a seamless workflow in Shopify.
• ✓ Answer questions quickly with AI-powered suggested replies.
• ✓ Quickly understand who customers are with profile and cart details.
• ✓ Send product recommendations, photos, and discounts without leaving the chat.
• ✓ Automate greetings, contact capture, and FAQs to save you and your buyers time.