Gorgias: Helpdesk Stats & Review (2026)

Streamline your customer experience with automation and AI

Gorgias’s helpdesk is an extension of your Shopify store, bringing all customer conversations together into one unified platform. Speed up response times, increase team efficiency, and let Gorgias’s AI Agent handle order updates, refunds, and subscription management—so you can focus on personal interactions that increase retention and sales. Get set up in minutes by connecting your store and favorite support channels!

• ✓ All support channels in one place: email, chat, social, voice, and SMS
• ✓ Enable customers to self-serve support with FAQ and Order Management
• ✓ Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
• ✓ Connect with 100+ ecommerce-specific app integrations for unified customer data
• ✓ Increased conversions with AI-powered product recommendations & chat campaigns