Tidio ‑ Live Chat & AI Chatbot Stats & Review (2026)

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

• ✓ Live chat app—provide live support, resolve issues, and sell via chat and video
• ✓ Chatbot integration—create chatbot automation flows and feed your funnel 24/7
• ✓ AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
• ✓ Help desk software—manage everything from one, easy-to-use, centralized panel
• ✓ Real-time omni-channel support—Preview carts, past orders and recommend products